* If for any reason you have changed your mind about your purchase, or the item you received is faulty, damaged, or otherwise not as described on our website, we offer a full refund (excluding shipping costs) for up to 30 days from the original purchase date.
* To claim a return or exchange, please contact our Customer Support Team with your Order Number, the reason for your return, and evidence/photos of any product faults. We will be happy to ship you a new item or refund the price you paid for the product (excluding shipping costs).
* To be eligible for a return, your item must be unused and in the original packaging (in a resellable condition). We will review your email and provide you with a return merchandise authorization (RMA) prior to shipping your product back to us. Please make sure the returned product is carefully wrapped and provide a tracking number (if possible) for all return items, as we are unable to refund items that are damaged due to improper protection and we are not responsible for lost or damaged products being returned to us.
! Once the returned item arrives back in our warehouse for inspection, the refund process will begin.
- Returns must include all accessories
- Items must include original packaging
- For non-quality related warranty claims, the buyer is responsible for shipping costs
- For non-quality related warranty claims, Peztio refunds the cost of the product itself
- Returns may be rejected if items do not meet the above requirements